Chief Clinical Officer
Lines for Life
Portland, Oregon
Greg Borders, LCSW
Natcon 2024 Biography
Greg Borders is a Licensed Clinical Social worker in Portland, Oregon. He graduated Summa Cum Laude from Saint Louis University and earned a master’s degree in social work from Portland State University in 1996. With over 30 years’ experience working in the mental health and addictions field, Borders has provided direct clinical service, as well as managed homeless and housing services, residential services, and mobile crisis and walk-in clinics. He has worked in a variety of systems, including a local county mental health organization, the Veterans Administration, and a large non-profit (Cascadia Behavioral Healthcare.)
Borders is currently the Chief Clinical Officer at Lines for Life, a non-profit dedicated to preventing substance abuse and suicide and promoting mental wellness. Their work addresses a spectrum of needs that include intervention, prevention, and advocacy. In his 12 years at Lines for Life the call volume has grown from 20,000 calls to over 160,000 calls, texts and chats. The number of lines has grown from 5 lines to 36, including 988 for the majority of Oregon.
In a pursuit to foster excellence and oversight of the clinical work on crisis lines, Lines for Life is collaborating with ReflexAI utilizing Artificial Intelligence and technology in the arenas of Training and Quality Assurance. The goal of this partnership is to constantly improve ways in which callers receive clinical services from the clinical team at Lines for Life.
D10 - Deploying Responsible AI Tools in Crisis Line Operations
Tuesday, April 16, 2024
2:15 PM – 3:15 PM CT