D10 - Deploying Responsible AI Tools in Crisis Line Operations

Tuesday, April 16, 2024

2:15 PM – 3:15 PM CT

Location: 260, Level 2, ACCC

Moderator(s)

Tia Dole, PhD (she/her/hers)

Chief 988 Suicide and Crisis Lifeline Officer
Vibrant Emotional Health
New York City, New York

Workshop Presenter(s)

Samuel Dorison, LLM, MSc (he/him/his)

CEO & Co-founder
ReflexAI
New York City, New York
Greg Borders, LCSW

Chief Clinical Officer
Lines for Life
Portland, Oregon

In 2023, ReflexAI and Lines for Life began a first-of-its-kind partnership to bring consistent, purpose-built AI-powered tools into training and quality assurance at a leading crisis call center. This session will focus on the broader opportunities and trends of AI innovation in mental health contexts, using this particular case study as a tactical example.

Learning Objectives:

Clarify the areas of highest potential impact for AI-powered tools in sensitive environments such as crisis line operations.
Demonstrate how to develop and implement principles of AI ethics when deploying tools within an organization with strong existing values.
Identify the key questions for organizations to ask as they consider innovative partnerships that utilize new technologies.