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Leadership and Organizational Excellence

B1 - Who Resists Service Delivery System Change — The Staff or Their Leaders?

Monday, April 15, 2024
4:15 PM – 5:15 PM CT
Location: 260, Level 2, ACCC
NASW CCB NADAAC NBCC ACCME SHRM
This workshop will identify some of the key reasons why some organizations struggle to adapt timely to external change requirements. In an era of conversion to a whole new system of care as CCBHCs, are their leaders/managers able to make the conversion happen. This workshop will identify specific decision-making and leadership skills needed to support a timely and effective CQI focused rapid cycle change model.

Learning Objectives:

  • Learn how leaders/manager create barriers to service delivery process change needs and how to support a time effective CQI process change management environment.
  • Learn how risk aversion creates decision-making patterns that prolong or even defeat change managment needs.
  • Learn the key leadership skills needed to fully manage change.